Answers to frequently asked questions

FAQs Winterfestival

Do you have questions about the Tollwood Summer Festival? In the following you can find answers to frequently asked questions (FAQs).

In general

Please contact the festival ticket office during the festival or give us a call at 0700-38385024 (chargeable).

For two weeks after the end of the festival, lost and found items stay at the Tollwood office in the Waisenhausstr. 20, 80637 Munich. Please send us an email at [email protected] with a description of your property, when you’ve lost it and your contact information. About 4 days after the end of the festival we are available for requests by phone 0700-38385024 (chargeable).

After the storage period has expired, the lost and found items will be brought to the Städtische Fundbüro at Ötztaler Str. 17, 80466 Munich.

In general dogs are allowed on the festival grounds. However, please note that dogs have to be kept on a leash at all times. It is not allowed to bring dogs to chargeable events (i.e. concerts at the Musik-Arena).

The whole programme for children and adolsecent is for free.

The children programme is appropriate for children between 4 and 12 years, unless stated differently.

In summer we additionally offer a programme for adolescents (12-17 years).

For a gig at Tollwood Summer Festival (Andechser Zelt / Lounge) and Winter Festival (Tief-im-Wald-Bar), please send your application to Viktoria Raith (KulturKOnzept) [email protected].

If you are interested in a company event or a Christmas party at Tollwood festival please contact us:

Nina Geisler
[email protected]
Tel: 089-82 00 01 43
Fax: 089-45 20 91-88
www.vollblut-livemarketing.de

 

All enterprises, exhibitors and restaurateurs alike, who sell products at Tollwood are independent and have their own personel planning. Tollwood is not offering jobs for market or food stalls. Regarding data protection laws, it is not allowed to pass on contact information.

The exhibitors publish current job offers at Tollwood-Marktforum. On this platform it is also possible to publish a job application and to get in touch with the exhibitors directly.

 

The exhibitors at Tollwood Festival are independent enterprises, who sell their products at the festival. in case of refund or compensation claims, we kindly ask you to contact the exhibitor directly.

At Tollwood-Marktforum you can find information on all exhibitors of the past festivals, including a detailed description.

Yes, but only during the winter festival. Tickets to chargeable events at the winter festival are also valid as tickets for public transportation in the whole area of the MVV, three hours before and after the event.

A refund is not possible if a ticket has already been paid at Tollwood directly. Except if an event has been canceled or postponed. In this case you will get the refund of the whole ticket price. Otherwise please contact the ticket office where you bought your ticket.

A delay of the beginning of an event does not correspond with a postponement. In this case a refund of the ticket is not possible.

Use our Ticketbörse if you have tickets which you cannot make use of yourself.

Puchase Order: Order your tickets via our ticket-hotline 0700 – 38 38 50 24 (chargeable). We will send you your tickets within 10 days after payment. Dispatch itself is free of charge.

Payment: Pay by Visa or Euro/Master-Card or settle the outstanding bill via transaction stating your reservation number to the bank account:
IBAN: DE02 7015 0000 0000 2792 99, SWIFT (BIC): SSKM DE MM; Bank Account Holder: Tollwood GmbH

Costs: With us you only pay the ticket price plus presale charge, plus a system fee of 1 €/ticket. Dispatch is free.

Note: The mailing of the tickets is only possible up to 10 days before the date of the event, afterwards the tickets will be placed at the festival box office for collection. The payment via transaction is only possible up to 10 days before the event and only if ordered by phone.

Of course, you can order your tickets online at www.muenchenticket.de or purchase them at all presale counters.

Please note: Please buy your concert tickets via Tollwood (ticket hotline: 0700-38 38 50 24 or [email protected]) or our official ticket partners (München Tickets & Eventim). Unauthorized ticket providers or resale platforms often charge excessive prices and fees. In addition, there is no guarantee that the tickets aren’t fake.

The festival ticket office is close to the main entrance. Tollwood-Site-Map

At the Theresienwiese there are designated parking spots for people with impairements. On these parking spots only people with a special certificate of disability (blue parking pass) are allowed to park here.

At the Winter Festival, a limited number of chargeable parking spots for passenger cars are available at the Theresienwiese. The parking spot is operated by ParkOne GmbH. More informations

Tollwood explicitly recommends to take public transportation to the festival. Tickets to chargeable events are also tickets for the public transportation in Munich (MVV) – valid three hours before the start of the event.

Information on arrival by public transportation for each festival at “How to get to Tollwood“.

Because of the great demand we ask you to send us a reply-paid envelope (C4) with your address and sufficiently stamped. Accordingly we are happy to send you the programme.

If you want to receive the Tollwood-Programme on a regular basis and automatically, just order our Tollwood-Magazin-Abo. Against a contribution to cost of € 1,79 (dispatched within Germany) for each sending, you will receive the current Tollwood-Programme hot of the press. Just send us the order sheet via mail or fax.

Yes, at the main entrance next to the festival information / ticket office there is an ATM by Stadtsparkasse München.

Yes, there are public lockers close to the festival information / ticket office (fee 2€). For the exact location of the lockers turn to the festival information / ticket office.

The entrance to the festival grounds with the “market of ideas” is free. In total over 70 per cent of all cultural activities take place with free admission and are freely accessible. You will find information on chargeable events such as i.e. concerts, theatre etc. in the current festival programme.

Yes, all the tents are heated.

In winter, performances take place at the performance stage or at the entrance area.
In summer, performances take place at the Amphitheatre or at other venues on the festival grounds.

Walk-Acts move all over the festival grounds.

More information in the Tollwood magazine. The admission is free. Reservations are not possible. The current site map of the Tollwood festival grounds will be available two months before the start of the festival [>>].

Walk-Acts are free of charge –  you receive information on start and position of the groups at the box office/information desk at the main entrance of the festival.

The Weltsalon is a venue at Tollwood Winter Festival offering a platform for pressing ecological and social topics. The majority of the events are free of charge. Events such as presentations, panel discussions, concerts, performances, lectures or exhibitions that deal with globalization and justice, war and peace, environmental protection and innovations find a stage here.

The “Market of Ideas” at the Winter Festival – like any other Christmas Market- is only open until 23rd December, 10 pm. On 24th December the Festival is closed. 26th to 30th December the show CAVEMAN takes place on the festival grounds. The festival ends with the events on New Years Eve.

The “Market of Ideas” with market and food stalls has already been dismantled by New Years Eve. However, there are some food stalls at the Food Plaza as well as bars with Live-Music inside the tents. The Tollwood Market closes – like any other Christmas Market – on 23rd December, 10 pm.

The safety of visitors and exhibitors is of primary importance for the Tollwood festival. Tollwood has therefore continuously tightened the security arrangements in recent years and adapts the security measures of each festival to the latest developments.

The “Market of Ideas” is as much part of the Tollwood Festival as theater, concerts, art and environmental activities. The setting creates an extraordinary diversity and an exceptional atmosphere in summer as in winter.
Some 200 exhibitors offer international craftsworks – for the most part in fair trade quality, more than 50 restaurateurs offer organic food from all over the world.
In winter, the “Market of Ideas” closes before Christmas on 23 December at 10 pm.

Grand Chapiteau

If you are interested in a company event or a Christmas party at Tollwood festival please contact us:

Nina Geisler
[email protected]
Tel: 089-82 00 01 43
Fax: 089-45 20 91-88
www.vollblut-livemarketing.de

 

Yes, but only during the winter festival. Tickets to chargeable events at the winter festival are also valid as tickets for public transportation in the whole area of the MVV, three hours before and after the event.

A refund is not possible if a ticket has already been paid at Tollwood directly. Except if an event has been canceled or postponed. In this case you will get the refund of the whole ticket price. Otherwise please contact the ticket office where you bought your ticket.

A delay of the beginning of an event does not correspond with a postponement. In this case a refund of the ticket is not possible.

Use our Ticketbörse if you have tickets which you cannot make use of yourself.

The box office is located at the entrance of the tent where your event takes place.

Puchase Order: Order your tickets via our ticket-hotline 0700 – 38 38 50 24 (chargeable). We will send you your tickets within 10 days after payment. Dispatch itself is free of charge.

Payment: Pay by Visa or Euro/Master-Card or settle the outstanding bill via transaction stating your reservation number to the bank account:
IBAN: DE02 7015 0000 0000 2792 99, SWIFT (BIC): SSKM DE MM; Bank Account Holder: Tollwood GmbH

Costs: With us you only pay the ticket price plus presale charge, plus a system fee of 1 €/ticket. Dispatch is free.

Note: The mailing of the tickets is only possible up to 10 days before the date of the event, afterwards the tickets will be placed at the festival box office for collection. The payment via transaction is only possible up to 10 days before the event and only if ordered by phone.

Of course, you can order your tickets online at www.muenchenticket.de or purchase them at all presale counters.

Please note: Please buy your concert tickets via Tollwood (ticket hotline: 0700-38 38 50 24 or [email protected]) or our official ticket partners (München Tickets & Eventim). Unauthorized ticket providers or resale platforms often charge excessive prices and fees. In addition, there is no guarantee that the tickets aren’t fake.

Yes, all the tents are heated.

The 3-course-menu consists of a soup, the main course and the dessert.

Drinks can be paid by EC and Credit Card. We do not accept American Express.

It depends on the production, if there is a break . For Circus Oz “Model Citizens” (Winter Festival 2018) there is a break about 20 minutes scheduled.

Yes, the menu is also available as a vegan alternative. Please contact us [email protected]

Yes, an external provider offers parking spaces at the Theresienwiese. Tollwood explicitly recommends to take public transportation to the festival. Tickets to chargeable events are also tickets for the public transportation in Munich (MVV) – valid three hours before the start of the event.

Please note, you are not entitled to admission when the show has already started.

Photographing and filming is only allowed before and after the show.

Yes, beverage packages are possible for groups of 6 people or more.

The tent is accessible.

For each tent only a limited number of wheelchair spaces are approved, therefore, we asked you to buy wheelchair tickets (valid for wheelchair user and a carer). We ask wheelchair users to buy their ticket via the Tollwood-Tickethotline (0700-38 38 50 24 / chargeable, Mon – Fri von 9 – 18 h).

There are specially reserved spaces for wheelchair users at the Grand Chapiteau, this is also the case for events at the Weltsalon that require a reservation or are chargeable.

For your safety and the safety of others, it is obligatory to use the predetermined spaces for wheelchairs, as i.e. escape routes have to be kept clear. Moreover, the view from these spaces is according to the needs of wheelchair users.

If you cannot find the wheelchair spaces, please talk to our staff at the tent who is glad to show you to your seat.

Yes, there are toilets at the tent. They are on the right hand side of the stage.

No, it is not allowed to take food or drinks inside. The bar at the tent sells drinks before and after the show. Except of the menu there is no food service at the tent. Please note that the bar closes five minutes before the start of the show.

Please make sure to take your seat on time for the start of the menu, resp. the show. On busy days, please take into consideration the time you need for your way from the metro or the parking to the tent. Please note that the bar closes five minutes before the start of the show.

Yes, there is a chargeable cloakroom service. We recommend to leave your jackets at the cloakroom service.

The show Circus Oz “Citizen M” (Winter Festival 2018) ends after 120 minutes (20 minutes break included). Afterwards – if you booked the menu – the dessert will be serverd.

Please understand that children under the age of six are not allowed at the Hilton Grand Chapiteau.

Please note that bag checks will be carried out at the Grand Chapiteau for security reasons. To speed up admission, we kindly ask that all visitors to the Grand Chapiteau do not bring large bags.

In general, we recommend that any items that are not strictly necessary are left at home and that only small bags (maximum A4 size) are brought.

Weltsalon

The tent is accessible.

For each tent only a limited number of wheelchair spaces are approved, therefore, we asked you to buy wheelchair tickets (valid for wheelchair user and a carer). We ask wheelchair users to buy their ticket via the Tollwood-Tickethotline (0700-38 38 50 24 / chargeable, Mon – Fri von 9 – 18 h).

There are specially reserved spaces for wheelchair users at the Grand Chapiteau, this is also the case for events at the Weltsalon that require a reservation or are chargeable.

For your safety and the safety of others, it is obligatory to use the predetermined spaces for wheelchairs, as i.e. escape routes have to be kept clear. Moreover, the view from these spaces is according to the needs of wheelchair users.

If you cannot find the wheelchair spaces, please talk to our staff at the tent who is glad to show you to your seat.

There is no toilette inside the tent. The closest toilette facility is located approx. 100 m from the Weltsalon, between Weltsalon and “FoodPlaza”. More information on our site map, available approx. 2 months before the start of the festival. .

The admission to panel discussions, multi-vision-shows, special events and cabaret start 30 minutes before the start of the event. Please check the event calendar for information on specific events.

Events at the Weltsalon are free of charge except the cabaret programme. Latter require the purchase of a ticket. Ticket information here [>>].

Please place a reservation for panel discussions, multi-vision-shows and special events at www.weltsalon.de/reservierung. The tent is closed during the cabaret programme, panel discussions or multi-vision-shows and only accessible for visitors of the event.

 

During the festival the Weltsalon is open until midnight. On 23rd December the tent as well as the rest of the festival closes at 10pm.

Due to a limited number of seats we kindly ask you to place a reseravtion for panel discussions, multi-vision-shows and special events via www.weltsalon.de/reservierung. The reservation is valid up to 10 minutes before the start of the show. Shortly before the start of the show, the left over seats will be given to visitors without a reservation.

 

The Weltsalon is a venue at Tollwood Winter Festival offering a platform for pressing ecological and social topics. The majority of the events are free of charge. Events such as presentations, panel discussions, concerts, performances, lectures or exhibitions that deal with globalization and justice, war and peace, environmental protection and innovations find a stage here.

You can buy drinks and snacks at the food stall inside the Weltsalon.

Please note that bag checks will be carried out before panel discussions and cabaret shows in the “Weltsalon” for security reasons. To speed up admission, we kindly ask that visitors to these events do not bring large bags or rucksacks.

In general, we recommend that any items that are not strictly necessary are left at home and that only small bags (maximum A4 size) are brought.

Market of ideas

All enterprises, exhibitors and restaurateurs alike, who sell products at Tollwood are independent and have their own personel planning. Tollwood is not offering jobs for market or food stalls. Regarding data protection laws, it is not allowed to pass on contact information.

The exhibitors publish current job offers at Tollwood-Marktforum. On this platform it is also possible to publish a job application and to get in touch with the exhibitors directly.

 

The exhibitors at Tollwood Festival are independent enterprises, who sell their products at the festival. in case of refund or compensation claims, we kindly ask you to contact the exhibitor directly.

At Tollwood-Marktforum you can find information on all exhibitors of the past festivals, including a detailed description.

The “Market of Ideas” at the Winter Festival – like any other Christmas Market- is only open until 23rd December, 10 pm. On 24th December the Festival is closed. 26th to 30th December the show CAVEMAN takes place on the festival grounds. The festival ends with the events on New Years Eve.

Tollwood makes an effort to construct the festival grounds with its market stalls, toilets, entrances, pathes, areas of movement and encounters as accessible as possible. All tents (Bazar, Mercato, Weltsalon, Hilton Grand Chapiteau, Tief-im-Wald-Bar, Food-Plaza) as well as restrooms and many food stalls are accessible for wheelchair users. However, for safety reasons there are some restrictions (i.e. number of wheelchair spaces) which are determined in cooperation with the official authorities according to the technical data of each tent.

Read more on how to buy a ticket and reduced ticket prices, admission and spaces for wheelchairs at our events, as well as on our disability-friendly toilette [>>].

The “Market of Ideas” with market and food stalls has already been dismantled by New Years Eve. However, there are some food stalls at the Food Plaza as well as bars with Live-Music inside the tents. The Tollwood Market closes – like any other Christmas Market – on 23rd December, 10 pm.

Children

The whole programme for children and adolsecent is for free.

The children programme is appropriate for children between 4 and 12 years, unless stated differently.

In summer we additionally offer a programme for adolescents (12-17 years).

A registration for special events (i.e. workshops) is mandatory. Please pay attention to our current program.

At regular activities the children can participate without registrating in advance.

No, we do not take over supervisory responsibilities. Please do not leave your children unattended.

New Year's Eve

Children and adolescents under the age of 18 may visit the New Years Eve Party only if accompanied by a legal guardian or a person having parental authority. If a person holding parental authority is entrusted with the care of children or adolescents under the age of 18, the filled out form “Übertragung der Aufsichtspflich” has to be brought to the event. Here you can find the document as a PDF for download [>>].

Children under the age of six are not allowed at the event even if accompanied by a legal guardian.

If the exclusion critera above are existent, children/adolescents may not enter the event even if they carry a valid ticket.

The New Years Eve Gala takes place at the Hilton Grand Chapiteau. At the Gala you will enjoy a cabaret programme and an organic 5-course-menu. The ticket for the New Years Eve Gala is also valid for the Tollwood New Years Eve Party.

The Tollwood New Years Eve Party takes place at the tents Mercato, EssZimmer, Musci-tent and Weltsalon. There are numerous food stalls at the Food Plaza and bars inside the tents and outside on the festival grounds. From 8pm to 2am we offer a diverse programme with live music. The “Market of Ideas” with handcrafts and food stalls has then already been dismantled.

 

No, there are no fireworks by Tollwood. Firecrackers may not be taken onto the festival grounds.

Glass container and cans as well as all container over 0.5l (i.e. plastic bottles, Tetra Paks etc.), bulky objects, pyrothechnical objects, torches, sparklers, weapons, dangerous items and animals are prohibited. There are no fireworks on the festival grounds at midnight. Firecrackers are prohibited on the festival grounds.

The “Market of Ideas” with market and food stalls has already been dismantled by New Years Eve. However, there are some food stalls at the Food Plaza as well as bars with Live-Music inside the tents. The Tollwood Market closes – like any other Christmas Market – on 23rd December, 10 pm.

Please note that bag checks will be carried out before the event and fireworks are not allowed. To speed up admission, we kindly ask that visitors do not bring large bags or rucksacks.

Security

Tollwood develops a security concept for each festival. This is tailored to the current circumstances and is coordinated with the Munich Department of Public Order, the fire department and the police department. This ensures that we are as well prepared as possible for emergencies, such as the need to evacuate the festival grounds, and that the procedures are precisely defined.

During the festival, the site on Theresienwiese is fenced off. Visitors can enter via the four entrances. Security service staff will be on duty at the entrances and will be carrying out random bag checks.

The Tollwood festival has been working successfully with its trusted security services for many years. All security staff who are working at the festival can be identified by their ID, which is worn on their outer layer of clothing so that it is clearly visible.

The security staff monitor the festival, the entrances and vehicle access both during opening hours and outside of opening hours. They will also be carrying out random bag checks at the entrance and on the festival grounds. There will also be random bag checks at the Grand Chapiteau and for the panel discussions and cabaret shows in the “Weltsalon”.

To increase security on the festival grounds, security staff will be carrying out random bag checks at the entrance and on the site. Bags will also be checked randomly for all performances in the Grand Chapiteau and for the panel discussions and cabaret shows in the “Weltsalon”.

We kindly ask all visitors not to bring any large bags or rucksacks with them to these events and to leave any items that are not strictly necessary at home. To speed up the admission checks, we recommend that visitors bring only small handbags (maximum A4 size).

Delivery vehicles with authorisation to access the festival grounds are not permitted to access the fenced-off site during opening hours or for one hour before the start of the festival. It is only possible to drive onto the festival grounds via one vehicle access point.

Since the winter festival in 2016, there has been a public address system in the outdoor areas, in addition to the speaker systems in the tents. In an emergency, Tollwood can therefore supply information to all visitors immediately and at the same time, for example if an evacuation is necessary.

Informationen für visitors with disabilities

At the Theresienwiese there are designated parking spots for people with impairements. On these parking spots only people with a special certificate of disability (blue parking pass) are allowed to park here.

Tollwood makes an effort to construct the festival grounds with its market stalls, toilets, entrances, pathes, areas of movement and encounters as accessible as possible. All tents (Bazar, Mercato, Weltsalon, Hilton Grand Chapiteau, Tief-im-Wald-Bar, Food-Plaza) as well as restrooms and many food stalls are accessible for wheelchair users. However, for safety reasons there are some restrictions (i.e. number of wheelchair spaces) which are determined in cooperation with the official authorities according to the technical data of each tent.

Read more on how to buy a ticket and reduced ticket prices, admission and spaces for wheelchairs at our events, as well as on our disability-friendly toilette [>>].

Tickets

Yes, but only during the winter festival. Tickets to chargeable events at the winter festival are also valid as tickets for public transportation in the whole area of the MVV, three hours before and after the event.

A refund is not possible if a ticket has already been paid at Tollwood directly. Except if an event has been canceled or postponed. In this case you will get the refund of the whole ticket price. Otherwise please contact the ticket office where you bought your ticket.

A delay of the beginning of an event does not correspond with a postponement. In this case a refund of the ticket is not possible.

Use our Ticketbörse if you have tickets which you cannot make use of yourself.

The box office is located at the entrance of the tent where your event takes place.

Puchase Order: Order your tickets via our ticket-hotline 0700 – 38 38 50 24 (chargeable). We will send you your tickets within 10 days after payment. Dispatch itself is free of charge.

Payment: Pay by Visa or Euro/Master-Card or settle the outstanding bill via transaction stating your reservation number to the bank account:
IBAN: DE02 7015 0000 0000 2792 99, SWIFT (BIC): SSKM DE MM; Bank Account Holder: Tollwood GmbH

Costs: With us you only pay the ticket price plus presale charge, plus a system fee of 1 €/ticket. Dispatch is free.

Note: The mailing of the tickets is only possible up to 10 days before the date of the event, afterwards the tickets will be placed at the festival box office for collection. The payment via transaction is only possible up to 10 days before the event and only if ordered by phone.

Of course, you can order your tickets online at www.muenchenticket.de or purchase them at all presale counters.

Please note: Please buy your concert tickets via Tollwood (ticket hotline: 0700-38 38 50 24 or [email protected]) or our official ticket partners (München Tickets & Eventim). Unauthorized ticket providers or resale platforms often charge excessive prices and fees. In addition, there is no guarantee that the tickets aren’t fake.

The festival ticket office is close to the main entrance. Tollwood-Site-Map

Please buy your tickets via Tollwood (ticket hotline: 0700-38 38 50 24 or [email protected]) or our official ticket partners (München Ticket and Eventim).

Unauthorized ticket providers or resale platforms often charge excessive prices and fees. In addition, there is no guarantee that the sold tickets aren’t fake.

How to get

Yes, but only during the winter festival. Tickets to chargeable events at the winter festival are also valid as tickets for public transportation in the whole area of the MVV, three hours before and after the event.

At the Winter Festival, a limited number of chargeable parking spots for passenger cars are available at the Theresienwiese. The parking spot is operated by ParkOne GmbH. More informations

Tollwood explicitly recommends to take public transportation to the festival. Tickets to chargeable events are also tickets for the public transportation in Munich (MVV) – valid three hours before the start of the event.

Information on arrival by public transportation for each festival at “How to get to Tollwood“.

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Tollwood Winterfestival

Winterfestival

26th Nov. – 31st Dec. 2019 | Theresienwiese Munich

Tollwood Winterfestival - Grand Chapiteau

Grand Chapiteau

Theatre in a festive atmopshere

Weltsalon Zeltansicht Winterfestival 2007

Weltsalon

Political, fascinating, entertaining

Tollwood Markt der Ideen

Market of Ideas

Organic Food and Fair Trade

Tollwood Winterfestival 2018

New Year's Eve at Tollwood

with Hannes Ringlstetter or Live-Bands & DJs