Answers to frequently asked questions

FAQs Winterfestival

Do you have questions about the Tollwood Summer Festival? In the following you can find answers to frequently asked questions (FAQs).

In general

Please contact the festival ticket office during the festival or give us a call at +49-89-38 38 50 24 (chargeable).

For two weeks after the end of the festival, lost and found items stay at the Tollwood office in the Waisenhausstr. 20, 80637 Munich. Please send us an email at [email protected] with a description of your property, when you’ve lost it and your contact information. About 4 days after the end of the festival we are available for requests by phone +49-89 38 38 50 0 (chargeable).

After the storage period has expired, the lost and found items will be brought to the Städtische Fundbüro at Ötztaler Str. 17, 80466 Munich.

In general dogs are allowed on the festival grounds. However, please note that dogs have to be kept on a leash at all times.
It is not allowed to bring dogs to chargeable events (i.e. concerts at the Musik-Arena, New Years Eve Party).

The whole programme for children and adolsecent is for free.

The children programme is appropriate for children between 4 and 12 years, unless stated differently.

In summer we additionally offer a programme for adolescents (12-17 years).

For a gig at Tollwood Summer Festival (Andechser Zelt / Lounge) and Winter Festival (Tief-im-Wald-Bar), please send your application to Viktoria Raith (KulturKOnzept) [email protected].

If you are interested in a company event or a Christmas party at Tollwood festival please contact us:

Nina Geisler
[email protected]
Tel: 089-82 00 01 43
Fax: 089-45 20 91-88
www.vollblut-livemarketing.de

 

All enterprises, exhibitors and restaurateurs alike, who sell products at Tollwood are independent and have their own personel planning. Tollwood is not offering jobs for market or food stalls. Regarding data protection laws, it is not allowed to pass on contact information.

The exhibitors publish current job offers at Tollwood-Marktforum. On this platform it is also possible to publish a job application and to get in touch with the exhibitors directly.

 

The exhibitors at Tollwood Festival are independent enterprises, who sell their products at the festival. in case of refund or compensation claims, we kindly ask you to contact the exhibitor directly.

At Tollwood-Marktforum you can find information on all exhibitors of the past festivals, including a detailed description.

A refund is not possible if a ticket has already been paid at Tollwood directly. Except if an event has been canceled or postponed. In this case you will get the refund of the whole ticket price. Otherwise please contact the ticket office where you bought your ticket.

A delay of the beginning of an event does not correspond with a postponement. In this case a refund of the ticket is not possible.

Use our Ticketbörse if you have tickets which you cannot make use of yourself.

Puchase Order: Order your tickets via our ticket-hotline +49-89-38 38 50 0 (chargeable). We will send you your tickets within 10 days after payment. Dispatch itself is free of charge.

Payment: Pay by Visa or Euro/Master-Card or settle the outstanding bill via transaction stating your reservation number to the bank account:
IBAN: DE02 7015 0000 0000 2792 99, SWIFT (BIC): SSKM DE MM; Bank Account Holder: Tollwood GmbH

Costs: With us you only pay the stated ticket price. Dispatch is free.

Note: The mailing of the tickets is only possible up to 10 days before the date of the event, afterwards the tickets will be placed at the festival box office for collection. The payment via transaction is only possible up to 10 days before the event and only if ordered by phone.

Of course, you can order your tickets online at www.muenchenticket.de or purchase them at all presale counters.

Please note: Please buy your concert tickets via Tollwood (ticket hotline: 0700-38 38 50 24 or [email protected]) or our official ticket partners (München Tickets & Eventim). Unauthorized ticket providers or resale platforms often charge excessive prices and fees. In addition, there is no guarantee that the tickets aren’t fake.

The festival ticket office is close to the main entrance. Tollwood-Site-Map

At the Theresienwiese there are designated parking spots for people with impairements. On these parking spots only people with a special certificate of disability (blue parking pass) are allowed to park here.

At the Winter Festival, a limited number of chargeable parking spots for passenger cars are available at the Theresienwiese. The parking spot is operated by the Bayerischen Roten Kreuz.

Tollwood explicitly recommends to take public transportation to the festival. Tickets to chargeable events are also tickets for the public transportation in Munich (MVV) – valid three hours before the start of the event.

Information on arrival by public transportation for each festival at “How to get to Tollwood“.

Because of the great demand we ask you to send us a reply-paid envelope (C4) with your address and sufficiently stamped. Accordingly we are happy to send you the programme.

If you want to receive the Tollwood-Programme on a regular basis and automatically, just order our Tollwood-Magazin-Abo. Against a contribution to cost of € 1,79 (dispatched within Germany) for each sending, you will receive the current Tollwood-Programme hot of the press. Just send us the order sheet via mail or fax.

Yes, at the main entrance next to the festival information / ticket office there is an ATM by Stadtsparkasse München.

The entrance to the festival grounds with the “market of ideas” is free. In total over 70 per cent of all cultural activities take place with free admission and are freely accessible. You will find information on chargeable events such as i.e. concerts, theatre etc. in the current festival programme.

Yes, all the tents are heated.

In winter, performances take place at the performance stage or at the entrance area.
In summer, performances take place at the Amphitheatre or at other venues on the festival grounds.

Walk-Acts move all over the festival grounds.

More information in the Tollwood magazine. The admission is free. Reservations are not possible. The current site map of the Tollwood festival grounds will be available two months before the start of the festival [>>].

Walk-Acts are free of charge –  you receive information on start and position of the groups at the box office/information desk at the main entrance of the festival.

The “Market of Ideas” is open Monday to Friday from 2 pm and on weekends and public holidays from 11 am.

In winter, the market closes Mon & Sun at 10.30pm and Tue – Sat at 11.30pm.

Please note that during the Winter Festival – like any other Christmas market – the “Market of Ideas” is only open until 10pm on 23 December.

The safety of visitors and exhibitors is of primary importance for the Tollwood festival. Tollwood has therefore continuously tightened the security arrangements in recent years and adapts the security measures of each festival to the latest developments.

The “Market of Ideas” is as much part of the Tollwood Festival as theater, concerts, art and environmental activities. The setting creates an extraordinary diversity and an exceptional atmosphere in summer as in winter.
Some 200 exhibitors offer international craftsworks – for the most part in fair trade quality, more than 50 restaurateurs offer organic food from all over the world.
In winter, the “Market of Ideas” closes before Christmas on 23 December at 10 pm.

For organizational reasons, there will unfortunately be no New Year’s Eve events this winter – neither the Tollwood New Year’s Eve party nor a gala.
However, we are confident that New Year’s Eve events will take place again next year.

Market of ideas

All enterprises, exhibitors and restaurateurs alike, who sell products at Tollwood are independent and have their own personel planning. Tollwood is not offering jobs for market or food stalls. Regarding data protection laws, it is not allowed to pass on contact information.

The exhibitors publish current job offers at Tollwood-Marktforum. On this platform it is also possible to publish a job application and to get in touch with the exhibitors directly.

 

The exhibitors at Tollwood Festival are independent enterprises, who sell their products at the festival. in case of refund or compensation claims, we kindly ask you to contact the exhibitor directly.

At Tollwood-Marktforum you can find information on all exhibitors of the past festivals, including a detailed description.

The “Market of Ideas” is open Monday to Friday from 2 pm and on weekends and public holidays from 11 am.

In winter, the market closes Mon & Sun at 10.30pm and Tue – Sat at 11.30pm.

Please note that during the Winter Festival – like any other Christmas market – the “Market of Ideas” is only open until 10pm on 23 December.

Tollwood makes an effort to construct the festival grounds with its market stalls, toilets, entrances, pathes, areas of movement and encounters as accessible as possible. All tents as well as restrooms and many food stalls are accessible for wheelchair users. However, for safety reasons there are some restrictions (i.e. number of wheelchair spaces) which are determined in cooperation with the official authorities according to the technical data of each tent.

Read more on how to buy a ticket and reduced ticket prices, admission and spaces for wheelchairs at our events, as well as on our disability-friendly toilette [>>].

Children

The whole programme for children and adolsecent is for free.

The children programme is appropriate for children between 4 and 12 years, unless stated differently.

In summer we additionally offer a programme for adolescents (12-17 years).

A registration for special events (i.e. workshops) is mandatory. Please pay attention to our current program.

At regular activities the children can participate without registrating in advance.

No, we do not take over supervisory responsibilities. Please do not leave your children unattended.

Security

Tollwood develops a security concept for each festival. This is tailored to the current circumstances and is coordinated with the Munich Department of Public Order, the fire department and the police department. This ensures that we are as well prepared as possible for emergencies, such as the need to evacuate the festival grounds, and that the procedures are precisely defined.

During the festival, the site on Theresienwiese is fenced off. Visitors can enter via the four entrances. Security service staff will be on duty at the entrances and will be carrying out random bag checks.

The Tollwood festival has been working successfully with its trusted security services for many years.
The security staff monitor the festival, the entrances and vehicle access both during opening hours and outside of opening hours. They will also be carrying out random bag checks at the entrance and on the festival grounds. There will also be random bag checks at the Grand Chapiteau.

To increase security on the festival grounds, security staff will be carrying out random bag checks at the entrance and on the site. Bags will also be checked randomly for all performances in the Grand Chapiteau.

We kindly ask all visitors not to bring any large bags or rucksacks with them to these events and to leave any items that are not strictly necessary at home. To speed up the admission checks, we recommend that visitors bring only small handbags (maximum A4 size).

Delivery vehicles with authorisation to access the festival grounds are not permitted to access the fenced-off site during opening hours or for one hour before the start of the festival. It is only possible to drive onto the festival grounds via one vehicle access point.

Since the winter festival in 2016, there has been a public address system in the outdoor areas, in addition to the speaker systems in the tents. In an emergency, Tollwood can therefore supply information to all visitors immediately and at the same time, for example if an evacuation is necessary.

Informationen für visitors with disabilities

At the Theresienwiese there are designated parking spots for people with impairements. On these parking spots only people with a special certificate of disability (blue parking pass) are allowed to park here.

Tollwood makes an effort to construct the festival grounds with its market stalls, toilets, entrances, pathes, areas of movement and encounters as accessible as possible. All tents as well as restrooms and many food stalls are accessible for wheelchair users. However, for safety reasons there are some restrictions (i.e. number of wheelchair spaces) which are determined in cooperation with the official authorities according to the technical data of each tent.

Read more on how to buy a ticket and reduced ticket prices, admission and spaces for wheelchairs at our events, as well as on our disability-friendly toilette [>>].

How to get

At the Winter Festival, a limited number of chargeable parking spots for passenger cars are available at the Theresienwiese. The parking spot is operated by the Bayerischen Roten Kreuz.

Tollwood explicitly recommends to take public transportation to the festival. Tickets to chargeable events are also tickets for the public transportation in Munich (MVV) – valid three hours before the start of the event.

Information on arrival by public transportation for each festival at “How to get to Tollwood“.

There is no bus parking at the Tollwood Winter Festival on the Theresienwiese. Please use the Busparkplatz in der Hansastraße. Buses can park there and also let passengers get on and off.

Parking or driving buses onto Theresienwiese is prohibited by the authorities.

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