Answers to frequently asked questions
Do you have questions about the Tollwood Festival? In the following you can find answers to frequently asked questions (FAQs).
Tollwood in general
Please contact the festival ticket office during the festival or give us a call at 0700-38385024 (chargeable).
For two weeks after the end of the festival, lost and found items stay at the Tollwood office in the Waisenhausstr. 20, 80637 Munich. Please send us an email at [email protected] with a description of your property, when you’ve lost it and your contact information. About 4 days after the end of the festival we are available for requests by phone 0700-38385024 (chargeable).
After the storage period has expired, the lost and found items will be brought to the Städtische Fundbüro at Ötztaler Str. 17, 80466 Munich.
In general dogs are allowed on the festival grounds. However, please note that dogs have to be kept on a leash at all times.
It is not allowed to bring dogs to chargeable events (i.e. concerts at the Musik-Arena, New Years Eve Party).
The whole programme for children and adolsecent is for free.
The children programme is appropriate for children between 4 and 12 years, unless stated differently.
In summer we additionally offer a programme for adolescents (12-17 years).
For a gig at Tollwood Summer Festival (Andechser Zelt / Lounge) and Winter Festival (Tief-im-Wald-Bar), please send your application to Viktoria Raith (KulturKOnzept) [email protected].
You can find more information on our homepage.
All enterprises, exhibitors and restaurateurs alike, who sell products at Tollwood are independent and have their own personel planning. Tollwood is not offering jobs for market or food stalls. Regarding data protection laws, it is not allowed to pass on contact information.
The exhibitors publish current job offers at Tollwood-Marktforum. On this platform it is also possible to publish a job application and to get in touch with the exhibitors directly.
The exhibitors at Tollwood Festival are independent enterprises, who sell their products at the festival. in case of refund or compensation claims, we kindly ask you to contact the exhibitor directly.
You receive this information directly at the food stall.
At Tollwood-Marktforum you can find information on all exhibitors of the past festivals, including a detailed description.
Yes, but only during the winter festival. Tickets to chargeable events at the winter festival are also valid as tickets for public transportation in the whole area of the MVV. The tickets are valid on the respective day from 3 hours before admission also for the return journey by all means of transport on the MVV.
A refund is not possible if a ticket has already been paid at Tollwood directly. Except if an event has been canceled or postponed. In this case you will get the refund of the whole ticket price. Otherwise please contact the ticket office where you bought your ticket.
A delay of the beginning of an event does not correspond with a postponement. In this case a refund of the ticket is not possible.
Use our Ticketbörse if you have tickets which you cannot make use of yourself.
The box office is located at the entrance of the tent where your event takes place.
Puchase Order: Order your tickets via our ticket-hotline 0700 – 38 38 50 24 (chargeable). We will send you your tickets within 10 days after payment. Dispatch itself is free of charge.
Payment: Pay by Visa or Euro/Master-Card or settle the outstanding bill via transaction stating your reservation number to the bank account:
IBAN: DE02 7015 0000 0000 2792 99, SWIFT (BIC): SSKM DE MM; Bank Account Holder: Tollwood GmbH
Costs: With us you only pay the ticket price plus presale charge, plus a system fee of 1 €/ticket. Dispatch is free.
Note: The mailing of the tickets is only possible up to 10 days before the date of the event, afterwards the tickets will be placed at the festival box office for collection. The payment via transaction is only possible up to 10 days before the event and only if ordered by phone.
Of course, you can order your tickets online at www.muenchenticket.de or purchase them at all presale counters.
Please note: Please buy your concert tickets via Tollwood (ticket hotline: 0700-38 38 50 24 or tic[email protected]) or our official ticket partners (München Tickets & Eventim). Unauthorized ticket providers or resale platforms often charge excessive prices and fees. In addition, there is no guarantee that the tickets aren’t fake.
The festival ticket office is close to the main entrance. Tollwood-Site-Map
On the festival grounds in the Olympiapark, north of the Musik-Arena, there are designates parking spaces for people with impairments. Only people with a special certificate (blue parking permit) are allowed to park there.
Access via Ackermannstraße at the corner of Spiridon-Louis-Ring.
The stewards at the gateway are instructed to let vehicles with a certificate of disability (blue parking permit) pass through, up to the gate at the entrance of the festival. Here the stewards will show you the exact parking spot. We ask for your understanding that there is only a limited number of spaces available,.
If these parking spaces are occupied, the vehicle has to be parked at the parking area of the Olympia Park (Parkharfe Olympiastadion).
At the Theresienwiese there are designated parking spots for people with impairements. On these parking spots only people with a special certificate of disability (blue parking pass) are allowed to park here.
There are no parking spaces at the Summer Festival. The only option for parking around the festival grounds is the Parkharfe at Olympiastadion (chargeable). Tollwood asks his visitors to take public tranportation or the bike to the festival.
Information on how to get to the Summer or Winter Festival via public transport here.
At the Winter Festival, a limited number of chargeable parking spots for passenger cars are available at the Theresienwiese. The parking spot is operated by ParkOne GmbH. More informations
Tollwood explicitly recommends to take public transportation to the festival. Tickets to chargeable events are also tickets for the public transportation in Munich (MVV) – valid three hours before the start of the event.
Information on arrival by public transportation for each festival at “How to get to Tollwood“.
Because of the great demand we ask you to send us a reply-paid envelope (C4) with your address and sufficiently stamped. Accordingly we are happy to send you the programme.
If you want to receive the Tollwood-Programme on a regular basis and automatically, just order our Tollwood-Magazin-Abo. Against a contribution to cost of € 1,79 (dispatched within Germany) for each sending, you will receive the current Tollwood-Programme hot of the press. Just send us the order sheet via mail or fax.
Yes, at the main entrance next to the festival information / ticket office there is an ATM by Stadtsparkasse München.
Yes, there are public lockers close to the festival information / ticket office (fee 2€). For the exact location of the lockers turn to the festival information / ticket office.
The entrance to the festival grounds with the “market of ideas” is free. In total over 70 per cent of all cultural activities take place with free admission and are freely accessible. You will find information on chargeable events such as i.e. concerts, theatre etc. in the current festival programme.
The “Market of Ideas” is as much part of the Tollwood Festival as theater, concerts, art and environmental activities. The setting creates an extraordinary diversity and an exceptional atmosphere in summer as in winter.
Some 200 exhibitors offer international craftsworks – for the most part in fair trade quality, more than 50 restaurateurs offer organic food from all over the world.
In winter, the “Market of Ideas” closes before Christmas on 23 December at 10 pm.
Please buy your tickets via Tollwood (ticket hotline: 0700-38 38 50 24 or [email protected]) or our official ticket partners (München Ticket and Eventim).
Unauthorized ticket providers or resale platforms often charge excessive prices and fees. In addition, there is no guarantee that the sold tickets aren’t fake.