Answers to frequently asked questions
FAQs
Do you have questions about the Tollwood Festival? In the following you can find answers to frequently asked questions (FAQs).
Tollwood in general
The entrance to the festival grounds with the “market of ideas” is free. In total over 70 per cent of all cultural activities take place with free admission and are freely accessible. You will find information on chargeable events such as i.e. concerts, theatre etc. in the current festival programme.
Puchase Order: Order your tickets via our ticket-hotline +49-89-38 38 50 0 (chargeable). We will send you your tickets within 10 days after payment. Dispatch itself is free of charge.
Payment: Settle the outstanding bill via transaction stating your reservation number to the bank account:
IBAN: DE02 7015 0000 0000 2792 99, SWIFT (BIC): SSKM DE MM; Bank Account Holder: Tollwood GmbH
Costs: With us you only pay the stated ticket price. Dispatch is free.
Note: The mailing of the tickets is only possible up to 10 days before the date of the event, afterwards the tickets will be placed at the festival box office for collection. The payment via transaction is only possible up to 10 days before the event and only if ordered by phone.
Of course, you can order your tickets online at www.muenchenticket.de or purchase them at all presale counters.
Please note: Please buy your concert tickets via Tollwood (ticket hotline: 0700-38 38 50 24 or [email protected]) or our official ticket partners (München Tickets & Eventim). Unauthorized ticket providers or resale platforms often charge excessive prices and fees. In addition, there is no guarantee that the tickets aren’t fake.
The box office is located at the entrance of the tent where your event takes place.
The festival ticket office is close to the main entrance. Tollwood-Site-Map
On New Year’s Eve, remaining tickets can be purchased – depending on availability – at the festival box office on the Theresienwiese (open from 9 am to 2 am), online via the Tollwood webshop, online via München Ticket and at the advance booking office in Gasteig HP8 (open from 10 am to 8 pm).
Please inform yourself about the availability of remaining tickets on the Tollwood homepage, Instagram channel and Facebook page of the Tollwood Festival. There you can also find out whether the event is already sold out.
If a ticket has been purchased via Tollwood, it is generally non-refundable. An exception applies if an event is cancelled or rescheduled. In such cases, you will receive a full refund provided you purchased the tickets directly from Tollwood. Otherwise, please contact the respective ticket agency.
Refunds for tickets purchased directly from Tollwood can be requested using the following form.
If you purchased your tickets via München Ticket, you will find all information regarding refunds from München Ticket here.
If you ordered your tickets directly from EVENTIM (online or by phone), please request a cancellation by emailing [email protected]. Be sure to include the purchaser’s name, email address, and order number. EVENTIM’s customer service will inform you of the next steps.
Please do not return tickets to EVENTIM without prior instruction.
A delayed start of the event does not count as a rescheduling. In such cases, a refund is not possible.
Please buy your tickets via Tollwood (ticket hotline: +49-89-38 38 50 0 or [email protected]) or our official ticket partners (München Ticket and Eventim).
Unauthorized ticket providers or resale platforms often charge excessive prices and fees. In addition, there is no guarantee that the sold tickets aren’t fake.
A parking lot on the Theresienwiese is operated by the Bavarian Red Cross (subject to a fee). There are designated parking spots for people with impairements. On these parking spots only people with a special certificate of disability (blue parking pass) are allowed to park here.
Please contact the festival ticket office during the festival or give us a call at +49-89-38 38 50 0.
For one week after the end of the festival, lost and found items stay at the Tollwood office in the Frei-Otto-Str. 20, 80797 Munich. Please send us an email at [email protected] with a description of your property, when you’ve lost it and your contact information.
After the storage period has expired, the lost and found items will be brought to the Städtische Fundbüro at Implerstraße 11, 81371 Munich.
Yes, at the main entrance next to the festival information / ticket office there is an ATM by Stadtsparkasse München.
In general dogs are allowed on the festival grounds. However, please note that dogs have to be kept on a leash at all times.
It is not allowed to bring dogs to chargeable events (i.e. concerts at the Musik-Arena, New Years Eve Party).
The whole programme for children and adolsecent is for free.
The children programme is appropriate for children between 4 and 12 years, unless stated differently.
In summer we additionally offer a programme for adolescents (12-17 years).
You receive this information directly at the food stall.
The “Market of Ideas” is as much part of the Tollwood Festival as theater, concerts, art and environmental activities. The setting creates an extraordinary diversity and an exceptional atmosphere in summer as in winter.
Some 200 exhibitors offer international craftsworks – for the most part in fair trade quality, more than 50 restaurateurs offer organic food from all over the world.
In winter, the “Market of Ideas” closes before Christmas on 23 December at 10 pm.
At Tollwood-Marktforum you can find information on all exhibitors of the past festivals, including a detailed description.
Because of the great demand we ask you to send us a reply-paid envelope (C4) with your address and sufficiently stamped. Accordingly we are happy to send you the programme.
If you want to receive the Tollwood-Programme on a regular basis and automatically, just order our Tollwood-Magazin-Abo. Against a contribution to cost of € 1,79 (dispatched within Germany) for each sending, you will receive the current Tollwood-Programme hot of the press. Just send us the order sheet via mail or fax.
If you are interested in a company event or a Christmas party at Tollwood festival please contact us:
Nina Geisler
[email protected]
Tel: 089-82 00 01 43
Fax: 089-45 20 91-88
www.vollblut-livemarketing.de
Yes, but only during the winter festival. Tickets to chargeable events at the winter festival are also valid as tickets for public transportation in the whole area of the MVV. The tickets are valid on the respective day by all means of transport on the MVV.
For performances at the Tollwood Summer Festival (Andechser Tent) and the Winter Festival (Hexenkessel), please submit your application exclusively via the online form!
You can find more information on our homepage.
All enterprises, exhibitors and restaurateurs alike, who sell products at Tollwood are independent and have their own personel planning. Tollwood is not offering jobs for market or food stalls. Regarding data protection laws, it is not allowed to pass on contact information.
The exhibitors publish current job offers at Tollwood-Marktforum. On this platform it is also possible to publish a job application and to get in touch with the exhibitors directly.
The exhibitors at Tollwood Festival are independent enterprises, who sell their products at the festival. in case of refund or compensation claims, we kindly ask you to contact the exhibitor directly.
On the festival grounds in the Olympiapark, north of the Musik-Arena, there are designates parking spaces for people with impairments. Only people with a special certificate (blue parking permit) are allowed to park there. To avoid misuse, this will only be accepted in conjunction with an official document confirming personal details (severely disabled person’s ID card, identity card, driving licence).
Access via Ackermannstraße at the corner of Spiridon-Louis-Ring.
The stewards at the gateway are instructed to let vehicles with a certificate of disability (blue parking permit) pass through, up to the gate at the entrance of the festival. Here the stewards will show you the exact parking spot. We ask for your understanding that there is only a limited number of spaces available,.
If these are full, the vehicle can be parked at the ‘Parkharfe’ at the Olympic Stadium – subject to availability. Of course, you can be dropped off at the festival grounds.
