Puchase Order: Order your tickets via our ticket-hotline +49-89-38 38 50 0 (chargeable). We will send you your tickets within 10 days after payment. Dispatch itself is free of charge.

Payment: Settle the outstanding bill via transaction stating your reservation number to the bank account:
IBAN: DE02 7015 0000 0000 2792 99, SWIFT (BIC): SSKM DE MM; Bank Account Holder: Tollwood GmbH

Costs: With us you only pay the stated ticket price. Dispatch is free.

Note: The mailing of the tickets is only possible up to 10 days before the date of the event, afterwards the tickets will be placed at the festival box office for collection. The payment via transaction is only possible up to 10 days before the event and only if ordered by phone.

Of course, you can order your tickets online at www.muenchenticket.de or purchase them at all presale counters.

Please note: Please buy your concert tickets via Tollwood (ticket hotline: 0700-38 38 50 24 or [email protected]) or our official ticket partners (München Tickets & Eventim). Unauthorized ticket providers or resale platforms often charge excessive prices and fees. In addition, there is no guarantee that the tickets aren’t fake.

The box office is located at the entrance of the tent where your event takes place.

The festival ticket office is close to the main entrance. Tollwood-Site-Map

If a ticket has been purchased via Tollwood, it is generally non-refundable. An exception applies if an event is cancelled or rescheduled. In such cases, you will receive a full refund provided you purchased the tickets directly from Tollwood. Otherwise, please contact the respective ticket agency.

Refunds for tickets purchased directly from Tollwood can be requested using the following form.

If you purchased your tickets via München Ticket, you will find all information regarding refunds from München Ticket here.

If you ordered your tickets directly from EVENTIM (online or by phone), please request a cancellation by emailing [email protected]. Be sure to include the purchaser’s name, email address, and order number. EVENTIM’s customer service will inform you of the next steps.
Please do not return tickets to EVENTIM without prior instruction.

A delayed start of the event does not count as a rescheduling. In such cases, a refund is not possible.

Please buy your tickets via Tollwood (ticket hotline: +49-89-38 38 50 0 or [email protected]) or our official ticket partners (München Ticket and Eventim).

Unauthorized ticket providers or resale platforms often charge excessive prices and fees. In addition, there is no guarantee that the sold tickets aren’t fake.