Answers to frequently asked questions

FAQs Summer Festival

Do you have questions about the Tollwood Summer Festival? In the following you can find answers to frequently asked questions (FAQs) on the Musik-Arena, theatre,  “Market of Ideas”, children’s programme, tickets and information for visitors and people with impairments.

Tollwood Summer Festival in general

Please contact the festival ticket office during the festival or give us a call at 0700-38385024 (chargeable).

For two weeks after the end of the festival, lost and found items stay at the Tollwood office in the Waisenhausstr. 20, 80637 Munich. Please send us an email at [email protected] with a description of your property, when you’ve lost it and your contact information. About 4 days after the end of the festival we are available for requests by phone 0700-38385024 (chargeable).

After the storage period has expired, the lost and found items will be brought to the Städtische Fundbüro at Ötztaler Str. 17, 80466 Munich.

In general dogs are allowed on the festival grounds. However, please note that dogs have to be kept on a leash at all times. It is not allowed to bring dogs to chargeable events (i.e. concerts at the Musik-Arena).

The whole programme for children and adolsecent is for free.

The children programme is appropriate for children between 4 and 12 years, unless stated differently.

In summer we additionally offer a programme for adolescents (12-17 years).

For a gig at Tollwood Summer Festival (Andechser Zelt / Lounge) and Winter Festival (Tief-im-Wald-Bar), please send your application to Viktoria Raith (KulturKOnzept) [email protected].

If you are interested in a company event or a Christmas party at Tollwood festival please contact us:

Nina Geisler
[email protected]
Tel: 089-82 00 01 43
Fax: 089-45 20 91-88
www.vollblut-livemarketing.de

 

All enterprises, exhibitors and restaurateurs alike, who sell products at Tollwood are independent and have their own personel planning. Tollwood is not offering jobs for market or food stalls. Regarding data protection laws, it is not allowed to pass on contact information.

The exhibitors publish current job offers at Tollwood-Marktforum. On this platform it is also possible to publish a job application and to get in touch with the exhibitors directly.

 

The exhibitors at Tollwood Festival are independent enterprises, who sell their products at the festival. in case of refund or compensation claims, we kindly ask you to contact the exhibitor directly.

At Tollwood-Marktforum you can find information on all exhibitors of the past festivals, including a detailed description.

A refund is not possible if a ticket has already been paid at Tollwood directly. Except if an event has been canceled or postponed. In this case you will get the refund of the whole ticket price. Otherwise please contact the ticket office where you bought your ticket.

A delay of the beginning of an event does not correspond with a postponement. In this case a refund of the ticket is not possible.

Use our Ticketbörse if you have tickets which you cannot make use of yourself.

Puchase Order: Order your tickets via our ticket-hotline 0700 – 38 38 50 24 (chargeable). We will send you your tickets within 10 days after payment. Dispatch itself is free of charge.

Payment: Pay by Visa or Euro/Master-Card or settle the outstanding bill via transaction stating your reservation number to the bank account:
IBAN: DE02 7015 0000 0000 2792 99, SWIFT (BIC): SSKM DE MM; Bank Account Holder: Tollwood GmbH

Costs: With us you only pay the ticket price plus presale charge, plus a system fee of 1 €/ticket. Dispatch is free.

Note: The mailing of the tickets is only possible up to 10 days before the date of the event, afterwards the tickets will be placed at the festival box office for collection. The payment via transaction is only possible up to 10 days before the event and only if ordered by phone.

Of course, you can order your tickets online at www.muenchenticket.de or purchase them at all presale counters.

Please note: Please buy your concert tickets via Tollwood (ticket hotline: 0700-38 38 50 24 or [email protected]) or our official ticket partners (München Tickets & Eventim). Unauthorized ticket providers or resale platforms often charge excessive prices and fees. In addition, there is no guarantee that the tickets aren’t fake.

The festival ticket office is close to the main entrance. Tollwood-Site-Map

On the festival grounds in the Olympiapark, north of the Musik-Arena, there are designates parking spaces for people with impairments. Only people with a special certificate (blue parking permit) are allowed to park there.

Access via Ackermannstraße at the corner of Spiridon-Louis-Ring.

The stewards at the gateway are instructed to let vehicles with a certificate of disability (blue parking permit) pass through, up to the gate at the entrance of the festival. Here the stewards will show you the exact parking spot. We ask for your understanding that there is only a limited number of spaces available,.
If these parking spaces are occupied, the vehicle has to be parked at the parking area of the Olympia Park (Parkharfe Olympiastadion).

There are no parking spaces at the Summer Festival. The only option for parking around the festival grounds is the Parkharfe at Olympiastadion (chargeable). Tollwood asks his visitors to take public tranportation or the bike to the festival.

Information on how to get to the Summer or Winter Festival via public transport here.

Because of the great demand we ask you to send us a reply-paid envelope (C4) with your address and sufficiently stamped. Accordingly we are happy to send you the programme.

If you want to receive the Tollwood-Programme on a regular basis and automatically, just order our Tollwood-Magazin-Abo. Against a contribution to cost of € 1,79 (dispatched within Germany) for each sending, you will receive the current Tollwood-Programme hot of the press. Just send us the order sheet via mail or fax.

Yes, at the main entrance next to the festival information / ticket office there is an ATM by Stadtsparkasse München.

Yes, there are public lockers close to the festival information / ticket office (fee 2€). For the exact location of the lockers turn to the festival information / ticket office.

The entrance to the festival grounds with the “market of ideas” is free. In total over 70 per cent of all cultural activities take place with free admission and are freely accessible. You will find information on chargeable events such as i.e. concerts, theatre etc. in the current festival programme.

The location of the theatre tent in summer varies according to the theatre groups’ requirements. A current site-map is available two months before the start of the festival.

Tollwood presents a fine selection of international groups with a focus on Nouveau Cirque and physical theatre. These shows usually entail an entrance fee. In our current magazine, you can find all information on the companies.

Here you receive all information on how to order tickets: FAQ- Tickets

In winter, performances take place at the performance stage or at the entrance area.
In summer, performances take place at the Amphitheatre or at other venues on the festival grounds.

Walk-Acts move all over the festival grounds.

More information in the Tollwood magazine. The admission is free. Reservations are not possible. The current site map of the Tollwood festival grounds will be available two months before the start of the festival [>>].

Walk-Acts are free of charge –  you receive information on start and position of the groups at the box office/information desk at the main entrance of the festival.

The “Market of Ideas” is as much part of the Tollwood Festival as theater, concerts, art and environmental activities. The setting creates an extraordinary diversity and an exceptional atmosphere in summer as in winter.
Some 200 exhibitors offer international craftsworks – for the most part in fair trade quality, more than 50 restaurateurs offer organic food from all over the world.
In winter, the “Market of Ideas” closes before Christmas on 23 December at 10 pm.

Musik-Arena

A refund is not possible if a ticket has already been paid at Tollwood directly. Except if an event has been canceled or postponed. In this case you will get the refund of the whole ticket price. Otherwise please contact the ticket office where you bought your ticket.

A delay of the beginning of an event does not correspond with a postponement. In this case a refund of the ticket is not possible.

Use our Ticketbörse if you have tickets which you cannot make use of yourself.

The box office is located at the entrance of the tent where your event takes place.

Puchase Order: Order your tickets via our ticket-hotline 0700 – 38 38 50 24 (chargeable). We will send you your tickets within 10 days after payment. Dispatch itself is free of charge.

Payment: Pay by Visa or Euro/Master-Card or settle the outstanding bill via transaction stating your reservation number to the bank account:
IBAN: DE02 7015 0000 0000 2792 99, SWIFT (BIC): SSKM DE MM; Bank Account Holder: Tollwood GmbH

Costs: With us you only pay the ticket price plus presale charge, plus a system fee of 1 €/ticket. Dispatch is free.

Note: The mailing of the tickets is only possible up to 10 days before the date of the event, afterwards the tickets will be placed at the festival box office for collection. The payment via transaction is only possible up to 10 days before the event and only if ordered by phone.

Of course, you can order your tickets online at www.muenchenticket.de or purchase them at all presale counters.

Please note: Please buy your concert tickets via Tollwood (ticket hotline: 0700-38 38 50 24 or [email protected]) or our official ticket partners (München Tickets & Eventim). Unauthorized ticket providers or resale platforms often charge excessive prices and fees. In addition, there is no guarantee that the tickets aren’t fake.

The concerts have to end at 10 pm due to official regulations, out of consideration for the people living close to the Tollwood festival grounds.

It is allowed to take pictures for private use (no publication print/online) with compact cameras or cell phones without flash. Personal rights of third parties are to be protected. Professional equipment is only to be brought along by accredited journalists (no publication without the agreement of the organiser). In case of violation the person will be excluded from the concert without reimbursement of the ticket price.

Yes, even at concerts without seating there is a limited amount of seats available. There is no entitlement to a seat.

It is not allowed to bring dogs to the Musik-Arena. If you bring your dog or any other animal, access will be declined.

The tent is accessible.

For each tent only a limited number of wheelchair spaces are approved, therefore, we kindle asked you to buy wheelchair tickets (valid for wheelchair user and a carer). Please buy your ticket via the Tollwood-Tickethotline (0700-38 38 50 24 / chargeable, Mon – Fri von 9 – 18 h).

At the Musik-Arena, there are spaces specifically reserved for wheelchair users. At concerts where seats are provided, spaces for wheelchair users are kept free in the front area. At concerts without seating there will be a pedestal for wheelchair users. For your safety and the safety of others, we kindly ask you to use the designated area, as i.e. escape routes have to be kept clear. Moreover, the view from these spaces is according to the needs of wheelchair users.

The entrance for wheelchair users is located at the fence on the left hand side of the entrance gate to the Musik-Arena.

If you cannot find the wheelchair spaces, please talk to our staff at the tent who is glad to show you to your seat.

Glass container and cans of any kind as well as container over 0.5l (i.e. plastic bottles, Tetra Paks etc.), sound recorder, film and video cameras as well as any other kind of small camera devices, selfie-sticks, bulky objects, pyrothechnical items, torches, sparklers, weapons and other dangerous objects, as well as animals are not allowed at the Musik-Arena.

Smoking is not allowed in the Musik-Arena or any other Tollwood tent. Violation leads to an expulsion from the concert without reimbursement of the ticket price.

Out of security reasons, only PET up to a size of 0.5 liter are allowed at the Musik-Arena. This is a regulation by official auhtorities.

Admission to the Musik-Arena is allowed for children from the age of 6 onwards.
There is no admission to the tent for children under 6 years even if a legal guardian is with them.

Children between 6 and 14 years may enter the tent only if accompanied by a legal guardian.

In a specific  brochure, the City of Munich offers information on legal protection of minors. Only in German: Besuch von Konzerten.

It is prohibited to take glass container and cans of any kind, as well as any container with a capacity of more than 0.5 liter (i.e. plastic bottles, Tetra Paks etc.) to the Musik-Arena. They have to be left behind at the entrance.

Theatre

A refund is not possible if a ticket has already been paid at Tollwood directly. Except if an event has been canceled or postponed. In this case you will get the refund of the whole ticket price. Otherwise please contact the ticket office where you bought your ticket.

A delay of the beginning of an event does not correspond with a postponement. In this case a refund of the ticket is not possible.

Use our Ticketbörse if you have tickets which you cannot make use of yourself.

The box office is located at the entrance of the tent where your event takes place.

Puchase Order: Order your tickets via our ticket-hotline 0700 – 38 38 50 24 (chargeable). We will send you your tickets within 10 days after payment. Dispatch itself is free of charge.

Payment: Pay by Visa or Euro/Master-Card or settle the outstanding bill via transaction stating your reservation number to the bank account:
IBAN: DE02 7015 0000 0000 2792 99, SWIFT (BIC): SSKM DE MM; Bank Account Holder: Tollwood GmbH

Costs: With us you only pay the ticket price plus presale charge, plus a system fee of 1 €/ticket. Dispatch is free.

Note: The mailing of the tickets is only possible up to 10 days before the date of the event, afterwards the tickets will be placed at the festival box office for collection. The payment via transaction is only possible up to 10 days before the event and only if ordered by phone.

Of course, you can order your tickets online at www.muenchenticket.de or purchase them at all presale counters.

Please note: Please buy your concert tickets via Tollwood (ticket hotline: 0700-38 38 50 24 or [email protected]) or our official ticket partners (München Tickets & Eventim). Unauthorized ticket providers or resale platforms often charge excessive prices and fees. In addition, there is no guarantee that the tickets aren’t fake.

Tollwood presents a fine selection of international groups with a focus on Nouveau Cirque and physical theatre. These shows usually entail an entrance fee. In our current magazine, you can find all information on the companies.

Here you receive all information on how to order tickets: FAQ- Tickets

Market of ideas

All enterprises, exhibitors and restaurateurs alike, who sell products at Tollwood are independent and have their own personel planning. Tollwood is not offering jobs for market or food stalls. Regarding data protection laws, it is not allowed to pass on contact information.

The exhibitors publish current job offers at Tollwood-Marktforum. On this platform it is also possible to publish a job application and to get in touch with the exhibitors directly.

 

The exhibitors at Tollwood Festival are independent enterprises, who sell their products at the festival. in case of refund or compensation claims, we kindly ask you to contact the exhibitor directly.

At Tollwood-Marktforum you can find information on all exhibitors of the past festivals, including a detailed description.

The “Market of Ideas” at the Winter Festival – like any other Christmas Market- is only open until 23rd December, 10 pm. On 24th and 24th December the Festival is closed. 26th to 30th December the show “Paris de Nuit” takes place on the festival grounds. The festival ends with the events on New Years Eve.

Tollwood makes an effort to construct the festival grounds with its market stalls, toilets, entrances, pathes, areas of movement and encounters as accessible as possible. All tents (Bazar, Mercato, Weltsalon, Spiegelzelt, Hexenkessel, Food-Plaza) as well as restrooms and many food stalls are accessible for wheelchair users. However, for safety reasons there are some restrictions (i.e. number of wheelchair spaces) which are determined in cooperation with the official authorities according to the technical data of each tent.

Read more on how to buy a ticket and reduced ticket prices, admission and spaces for wheelchairs at our events, as well as on our disability-friendly toilette [>>].

The “Market of Ideas” with market and food stalls has already been dismantled by New Years Eve. However, there are some food stalls at the Food Plaza as well as bars with Live-Music inside the tents. The Tollwood Market closes – like any other Christmas Market – on 23rd December, 10 pm.

Children

The whole programme for children and adolsecent is for free.

The children programme is appropriate for children between 4 and 12 years, unless stated differently.

In summer we additionally offer a programme for adolescents (12-17 years).

A registration for special events (i.e. workshops) is mandatory. Please pay attention to our current program.

At regular activities the children can participate without registrating in advance.

No, we do not take over supervisory responsibilities. Please do not leave your children unattended.

Informationen for visitors with disabilities

On the festival grounds in the Olympiapark, north of the Musik-Arena, there are designates parking spaces for people with impairments. Only people with a special certificate (blue parking permit) are allowed to park there.

Access via Ackermannstraße at the corner of Spiridon-Louis-Ring.

The stewards at the gateway are instructed to let vehicles with a certificate of disability (blue parking permit) pass through, up to the gate at the entrance of the festival. Here the stewards will show you the exact parking spot. We ask for your understanding that there is only a limited number of spaces available,.
If these parking spaces are occupied, the vehicle has to be parked at the parking area of the Olympia Park (Parkharfe Olympiastadion).

The tent is accessible.

For each tent only a limited number of wheelchair spaces are approved, therefore, we kindle asked you to buy wheelchair tickets (valid for wheelchair user and a carer). Please buy your ticket via the Tollwood-Tickethotline (0700-38 38 50 24 / chargeable, Mon – Fri von 9 – 18 h).

At the Musik-Arena, there are spaces specifically reserved for wheelchair users. At concerts where seats are provided, spaces for wheelchair users are kept free in the front area. At concerts without seating there will be a pedestal for wheelchair users. For your safety and the safety of others, we kindly ask you to use the designated area, as i.e. escape routes have to be kept clear. Moreover, the view from these spaces is according to the needs of wheelchair users.

The entrance for wheelchair users is located at the fence on the left hand side of the entrance gate to the Musik-Arena.

If you cannot find the wheelchair spaces, please talk to our staff at the tent who is glad to show you to your seat.

Tollwood makes an effort to construct the festival grounds with its market stalls, toilets, entrances, pathes, areas of movement and encounters as accessible as possible. All tents (Bazar, Mercato, Weltsalon, Spiegelzelt, Hexenkessel, Food-Plaza) as well as restrooms and many food stalls are accessible for wheelchair users. However, for safety reasons there are some restrictions (i.e. number of wheelchair spaces) which are determined in cooperation with the official authorities according to the technical data of each tent.

Read more on how to buy a ticket and reduced ticket prices, admission and spaces for wheelchairs at our events, as well as on our disability-friendly toilette [>>].

Tickets

Yes, but only during the winter festival. Tickets to chargeable events at the winter festival are also valid as tickets for public transportation in the whole area of the MVV, three hours before and after the event.

A refund is not possible if a ticket has already been paid at Tollwood directly. Except if an event has been canceled or postponed. In this case you will get the refund of the whole ticket price. Otherwise please contact the ticket office where you bought your ticket.

A delay of the beginning of an event does not correspond with a postponement. In this case a refund of the ticket is not possible.

Use our Ticketbörse if you have tickets which you cannot make use of yourself.

The box office is located at the entrance of the tent where your event takes place.

Puchase Order: Order your tickets via our ticket-hotline 0700 – 38 38 50 24 (chargeable). We will send you your tickets within 10 days after payment. Dispatch itself is free of charge.

Payment: Pay by Visa or Euro/Master-Card or settle the outstanding bill via transaction stating your reservation number to the bank account:
IBAN: DE02 7015 0000 0000 2792 99, SWIFT (BIC): SSKM DE MM; Bank Account Holder: Tollwood GmbH

Costs: With us you only pay the ticket price plus presale charge, plus a system fee of 1 €/ticket. Dispatch is free.

Note: The mailing of the tickets is only possible up to 10 days before the date of the event, afterwards the tickets will be placed at the festival box office for collection. The payment via transaction is only possible up to 10 days before the event and only if ordered by phone.

Of course, you can order your tickets online at www.muenchenticket.de or purchase them at all presale counters.

Please note: Please buy your concert tickets via Tollwood (ticket hotline: 0700-38 38 50 24 or [email protected]) or our official ticket partners (München Tickets & Eventim). Unauthorized ticket providers or resale platforms often charge excessive prices and fees. In addition, there is no guarantee that the tickets aren’t fake.

The festival ticket office is close to the main entrance. Tollwood-Site-Map

Please buy your tickets via Tollwood (ticket hotline: 0700-38 38 50 24 or [email protected]) or our official ticket partners (München Ticket and Eventim).

Unauthorized ticket providers or resale platforms often charge excessive prices and fees. In addition, there is no guarantee that the sold tickets aren’t fake.

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